Welcome to EUPHORIA

It is a pleasure to have you here with us. We look forward to serving you in person and making your stay a truly pleasant experience.

Here you will find some useful information to make you feel at home from the first day of your stay. We wish you a lovely stay and thank you for visiting our hotel.

Sincerely yours,

The Hotel Management & Staff

Reception

The reception desk operates and is at your service 24 hours. (5000#)

Housekeeping

For Any housekeeping related issue call 5000#

Iron & Ironing Board

Available at the reception upon request, subject to availability.

Cleaning

The cleaning of your room is scheduled for the day.

Please use the sign provided in your room if you wish not to be disturbed.

Air conditioning/Heating system

All rooms have a private air conditioner. Please don’t leave the AC on with windows and doors open!

Safety Boxes

Please secure your valuables in the safety box located in your room. The safe box opens only with PIN code.

The hotel cannot be held responsible for any losses.

Restaurant

Breakfast:

Monday – Friday | 7:00 am to 10.00 am

Saturday, Sunday & Holidays | 7:00 am 10.30 am

Lunch | 12:00 – 16:00

Dinner | 18:00 – 21:00

Check in time

Your room will be ready for you at 14.00 pm.

Check Out Time

Check out time is 10:00 am. If you wish to extend your stay, please notify our Front Desk personnel

by 09:00 am.

Please note for late checkout, an extra fee of R100 will be charged per hour after 10:00

Water

Bottled water is available in every room bar refrigerator.

Wireless High Speed Internet

Available in all rooms and clubhouse, call the Front Desk if it not working (5000#).

Cable Car

Friday to Sunday | 11:00 to 19:00 (Summer)

Friday to Sunday | 11:00 to 17:00/18:00 (Winter)

Waterpark

The use of the swimming pool is allowed only from 9:00 am to 17:00 pm.

Spa

To book a spa treatment please call our reception line and ask to be transferred to the spa desk.

Monday to Sunday | 08:30 – 17:00

Noise

If returning to your accommodation late at night please show consideration to other guests and keep noise to a minimum.

Smoking Policy

All guest rooms are non-smoking. Smoking is not allowed in the room for security reasons and respect for the non smoking guests. Guests will still be allowed to light up on their balcony or veranda.

All indoor public areas are strictly non-smoking.

Damages

Customers are advised to report damages to the reception immediately. Any damage incurred to this property or articles within are to be replaced at the customer’s expense.

Guests may not move furnishings, or interfere with the electrical network or any other installations in the hotel rooms or on the premises of the hotel without the consent of the hotel management.

First Aid Kit

The Reception and the Pool Bar have a first aid kit available which includes the most important first aid supplies.

Medical Care

For any medical assistance, please report to the reception for further information.

Call : +27 14 743 5000 | WhatsApp : +27 82 076 6275 | Email : info@euphoriahydro.co.za